Job Description
- Proactively build guest relations in all aspects of bowling and restaurant center operations.
- Responsible for a high level of guest service as described in your departments guest service standards.
- Provide direction in all aspects of center operations, including food, beverage, equipment, and maintenance to facilitate efficient operations and attainment of customer service and financial goals
- Develop and maintain league business through effective relationships with league bowlers, adherence to league formats, and communication of league activities and announcements Effectively train, schedule, coach, and evaluate bowling center staff to ensure guest satisfaction and maximum productivity
- Work with Marketing and Sales to define and execute marketing strategies to drive sales in league bowling, open bowling, and corporate functions and getting the restaurant targets
- Solicit feedback and work with guests to resolve issues and concerns
Qualification
- Min Diploma degree will be an advantage from Tourism / Hotel Management
- Min 10 years management experience in High-Volume Entertainment, Hospitality or Restaurant venue
- Min 5 years management experience in Bowling Center venue
- Proficient in Budgeting, Computer Skill, Communication Skill and Interpersonal Skill
- Excellent problem solving skills
- Strong leadership skills
- Ability to interact with guests, co-workers and management in a professional and courteous manner
- Ability to serve both internal and external customers
- Ability to manage projects in a timely and efficient manner
- Ability to speak in a clear, concise and pleasant voice
- Ability to complete multiple tasks under pressure while maintaining a professional demeanor
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