Role Description:
Responsible and accountable for services to account operations including coordinated management of multiple related projects/accounts aimed at achieving strategic business and organizational objectives with high quality. These programs contain complex activities that may span different functions, organizations, geographic regions, and cultures Responsibilities:
- Overall accountability and responsibility for introducing account-centricity for running smooth operations around scope, time, cost, quality, change, communication, risk and crisis management and integration
- Manage the overall operations program scope and maintain its continuous alignment with strategic business objectives; set program plan and make recommendations to modify it when necessary, set priorities, ensure optimization, and resolve conflicts to enhance effectiveness in reaching business results or strategic goals
- Define projects/programs assign managers to initiate and manage the performance of production operations integrate and oversee multiple related projects
- Ensure alignment of all projects/programs under his/her supervision to standards and program management methodology, including compliance with relevant regulations
- Ensure effective and engaged program team by providing ongoing guidance and mentorship, to ensure attainment of full program objectives
- Build credibility and relationships, maintain communication with stakeholders at multiple levels, including those external to the organization
- Secure budget and timeline; determine and coordinate the sharing of resources among the constituent projects/program to the overall benefit of the program
- Lead and facilitate periodic status and risk discussions with program stakeholders; evaluate and discuss program results and lessons learned throughout the program lifecycle
- Manage special projects such as efficiency programs and cost improvement programs through planned activities across multiple business lines
- Lead to resolve customer escalations with respect to smooth operations
- Ensure that SLAs are met and deliverables are provided on time with high quality and within budget; drive lessons learned and get wells
- Responsible for change management, release management, version management, and deployment management type of activities
- Bachelor's degree holder
- 10+ years total work experience
- 4+ years of management experience managing projects successfully in the relevant domain with significant scope, part of a program and handling direct reports
- 2+ years telco experience (BSS)
- Experience and knowledge in several key domains relevant to the program
- Solid business knowledge
- Account management and project management experience is an added advantage
- Experience in working in a global, matrix environment
- Previous experience in customer engagement
If you feel that you can meet the qualification and up to the challenge, please send your complete application (application letter, resume, expected salary, and any related supporting documents) and current color photograph at size 4 x 6 cm by clicking button below
Lowongan Kerja Terbaru
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